KYC verification on Inocyx generally takes 1 to 3 business days after submission of proper documents. For institutional KYB, it may take up to 5 working days depending on the accuracy and completeness of your files. Delays may occur if additional reviews are required. You will be notified by email or via your dashboard as soon as your verification status is updated.

Taker: When you place an order that trades immediately, by filling partially or fully, before going on the order book, those trades will be "taker" trades. Trades from Market orders are always Takers, as Market orders can never go on the order book. These trades are "taking" volume off of the order book, and therefore called the "taker." Maker: When you place an order that goes on the order book partially or fully (such as a limit order placed via the trading screen ), any subsequent trades coming from that order will be as a "maker." These orders add volume to the order book, helping to "make the market," and are therefore termed the "maker" for any subsequent trades.

A market order is an order to quickly buy or sell at the best available current price. It needs liquidity to be filled, meaning that it is executed based on the limit orders that were previously placed on the order book. Unlike limit orders, where orders are placed on the order book, market orders are executed instantly at the current market price, meaning that you pay the fees as a market taker.

A limit order is an order that you place on the order book with a specific limit price. The limit price is determined by you. So when you place a limit order, the trade will only be executed if the market price reaches your limit price (or better). Therefore, you may use limit orders to buy at a lower price or to sell at a higher price than the current market price. Unlike market orders, where trades are executed instantly at the current market price, limit orders are placed on the order book and are not executed immediately, meaning that you save on fees as a market maker.

Unfortunately, Inocyx won't receive any digital assets if you sent your coins to a wrong address. Also, Inocyx does not know who owns these addresses and cannot help to recover these coins. We recommend you to find out who the address belongs to. Contact with the owner if possible and negotiate to get your coins back.

If you sent wrong coins to your Inocyx coin address: Inocyx generally does not offer a token/coin recovery service. If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Inocyx may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk. If you wish to request Inocyx to recover your coins, please provide: your Inocyx account email, coin name, address, amount, txid(Critical), transaction screenshot. Inocyx team will judge whether or not retrieve wrong coins. If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit. Please be patient as it may cost over two weeks to retrieve wrong coins.

Inocyx will start the automatic withdrawal process once you confirm to start your withdrawal. Unfortunately, there is no way to stop the process once initiated. Due to the anonymity of the blockchain, Inocyx is not able to locate where your funds have been sent. If you have sent your coins to a wrong address by mistake. We recommend you to find out who the address belongs to. Contact with the recipient if possible and negotiate to get your funds back. If you have withdraw your funds to another exchange with an incorrect or empty tag/required description, please contact the receiving exchange with your TXID to organize the return of your funds.

Crypto withdrawals always get processed within 30-60 mins. If the withdrawal is not processed instantly then it is retried after some time. In case it is not processed it will get rejected after some time.

You can reset your password by Visit login page and click on "Forgot Password?" Enter your login e-mail address Go to your mail and confirm the request to reset password You'll now get a second e-mail with an OTP Enter the new password and the OTP you received

1. Login into your account 2. Go to Orders in the down-left 3. You can see your all your open orders

Go to Main wallet page Click the 'Receive' button next to the cryptocurrency you want to deposit You can either scan the QR or paste the address in the source wallet/exchange you're withdrawing from For crypto like USDT, you'll have to select the network like ERC20, TRC20 and BEP20 which matches with the wallet/exchange you're withdrawing From

Step 1: Open INOCYX app. Step 2: Go to Profile Section Step 3: Click to Open Account Security Section Step 4: Click to Open Account Deletion section Step 5: Kindly read all the points carefully in Account Deletion section Step 6: Click the Check box to agree the deletion of your account Step 7: Click on "Delete My Account" button to finish the deletion process

Using Inocyx without completing KYC limits your ability to access core platform features. You may not be able to perform certain transactions, increase withdrawal limits, or unlock additional services. Verification is required for full access to all tools and security measures. Completing your KYC ensures compliance, account safety, and a smoother experience using Inocyx's features and benefits.

KYC verification on Inocyx may fail due to various reasons like expired documents, blurry images, or incorrect personal information. Always ensure your documents are valid, clear, and match the information you submitted during registration. If your verification is rejected, you can resubmit your KYC by correcting the errors and uploading fresh documents through your Inocyx account dashboard securely.